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F.A.Q.

Customer Questions

What is your return policy ?

Every item sold comes with a 2 Year Warranty and 14 day money back guarantee.  If for any reason you are not satisfied simply return the item for a full refund.  We do not charge restocking fees of any kind.  Every purchase at Austin’s Watches is 100% risk free.

Do you ship domestic ?

We ship all orders via fully insured USPS Priority mail. Items are securly packed and padded in a damage resistant case.

Do you ship international ?

We welcome orders from all around the globe. Shipping rates and fees may vary depending on the delivery address for your order. Our shipping rates to Canada are $10 via Priority Mail and $20 via EMS Express Mail. International orders for most parts of the world are $27 for EMS Express Mail. Expedited shipping via FedEx is also available upon request.

How Long does it take to receive my item ?

We ship all orders out within 24-72 hours after order confirmation. US orders are usually delivered within 3-5 business days. International orders typically arrive within 5-10 days. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility and are not included in the purchase price. Please contact your local customs office for duty rate details. Please allow up to an additional 5 business days for special or custom orders. Rush processing is available at an additional charge.

How can we contact you ?

213 627  7353

Email:  sales@austinswatches.com

Dials F.A.Q.

What is a Custom Dial ?

A custom Dial is a dial that has custom / aftermarket additions or modifications to the item not done by Rolex. Please note this will void the ability to have the watch serviced or authenticated by an authorized Rolex dealer such as Ben Bridge, Jareds etc. The original dial can be reinstalled should you need your Rolex to return to its factory specifications. All authentication, servicing and repair will need to be done at an independent jeweler or watchmaker. There are many highly qualified independent watchmakers located throughout the world.

How is the dial condition determined ?

Condition Chart

10/10 – We consider this grade unattainable in the resale market, only existing in an unopened timepiece.  Unremoved and untouched since its original installation by the manufacture.

9/10 – A dial removed from a watch by a professional watchmaker. Then Carefully placed in a protective case. No signs of wear, printing is clear & crisp. Luminous if present are in perfect working order. No discoloration of any kind. Considered mint by our standards.

8.5/10 -A dial removed from a watch by a professional watchmaker. Then carefully placed in a protective case. Printing is clear & crisp. No visible signs of wear to the naked eye. Extremely minimal signs of wear may be visible under 10x magnification. These may include; a surface imperfection less than a forth of a millimeter unlikely to be visible to the naked eye. Luminous may show minor signs of fading.

8/10 – A dial removed from a watch by a professional watchmaker. Then carefully placed in a protective case. Minor fading to print, luminous and/or surface finish. Minor imperfections may be noticeable by the naked eye with a thorough inspection. Our stringent standards don’t allow us to sell any dial below an 8/10. Exceptions may be made for extremely rare Vintage dials nearly impossible to find in better condition.

Watch F.A.Q.

Do you customize watches ?

Yes we do custom watches.

Call us for details.

213 627 7353